FREQUENTLY ASKED QUESTIONS

DO YOU OFFER WARRANTY?

Of course, we take pride on what we manufacture and sell, and with confidence we offer a 60 days warranty against breakage during a skate session. This warranty also covers warping, delamination, manufacture defects and overall craftsmanship.
THIS WARRANTY DOES NOT COVER
Decks broken in middle of the deck, “Focused” decks.
Decks carelessly left outside,
Water, snow and/or heat damage,
Improper assembly of accessories or decks that have been modified including re-drilling of truck holes or re-shaped.
Intentional and deliberate attempts of breakage.
Decks run over by any motorized or un-motorized vehicle.
Normal wear and abuse including: Chipping from ground, curbs, or walls Nose and Tail wear from repetitive ground or obstacle contact.
Complete skateboards / longboards will not be replaced in full. The guarantee covers replacement of skateboard decks only. Additional products/parts used are subject to a manufacturer’s warranty and as such any issues/returns are the responsibility of those respective manufacturers.

I AM A BEGINNER. WHICH BOARD SHOULD I CHOOSE?

Which board you should choose always depends on how you are going to use the board. If its usage is in the skatepark trying to learn tricks, then you will select a skateboard (consult for each product page size). Suppose you use it as a simple cruising method or even learn to balance while rolling. In that case, you must choose our cruisers. 

WHAT IS YOUR PAYMENT METHOD?

We only accept credit card payments. We use PayPal and Stripe payment platforms.

HOW MUCH DOES SHIPPING COST?

Shipping cost varies and can be looked up upon checkout.There may be an additional import tax or customs charge which Capsule Skateboards does not cover.

HOW MUCH WILL DUTY AND TAX FEES BE IF I'M ORDERING OUTSIDE OF CYPRUS?

Cyprus is in the European Union. Therefore, any orders from countries also in the EU won’t have any duty fees. 

Outside of the EU: Each country is different, and the fees constantly change. We recommend contacting your local port authorities, post office or courier companies to get a rough estimate on duties and tax fees.

WHEN WILL MY ORDER ARRIVE?

The estimated time of delivery is written on each product’s page. We mainly use FedEx or TNT, which deliver relatively super fast!

I PLACED AN ORDER BUT HAVEN’T RECEIVED ANY ORDER CONFIRMATION. HAS MY ORDER GONE THROUGH?

Please make sure to check your spam folder for your confirmation email. If you still don’t see it, please email us your full name at [email protected] and let us know you placed an order and never received an order confirmation. We will look up your order and confirm it went through.

DO YOU SHIP INTERNATIONALLY?

Yes, we do!

WHERE CAN I DIRECT PRESS/ MARKETING INQUIRIES?

You can always reach via email [email protected]

HOW TO SEND SOMETHING BACK?

The returned items should be new and boxed as new. Use the packing box in which the order was delivered to prevent damage to the product packaging. If the labels have been removed, please return them with the items. If possible, remove old labels and bar codes on the outside of the box so that the parcel is properly addressed. Bring the package to your nearest post or courier office/pickup point and keep the receipt until we confirm by email that we’ve received your return. You can track the status of your parcel online with the help of the tracking number.

HOW LONG WILL THE REFUND TAKE?

We guarantee the refund of paid sums within 14 days after arrival at our warehouse. Credit from PayPal or credit card payments will be refunded to the same PayPal or credit card account.

RETURN POLICY- IS THE RETURN FREE?

Returns are free if you use the return documents we provide. We offer free returns in nearly every country in the European Union. We do not cover the cost of returns from Andorra, Bosnia and Hercegovina, the Canary Islands, Japan, Macedonia, Moldova, Monaco, Norway, Réunion, San Marino, Serbia and Vatican State, as well as some small tax-exempt territories within the European Union like the Channel Islands or Jersey. Please get in touch with us if you’re from one of these regions and would like to make a return

I HAVE ANOTHER QUESTION

We are here to help! You can send us a message here, and we’ll reply as soon as possible!