Privacy & Policies

Privacy & Policies

Warranty & Coverage

• 60-day warranty against breakage during a skate session.

• Covers warping, delamination, and manufacturing defects.

Does NOT Cover:

• Middle breaks or “focused” decks.

• Damage from water, heat, or being left outside.

• Improper assembly, modifications, or re-drilling.

• Intentional breakage or vehicle damage.

• Normal wear like chipping, nose/tail wear.

• Only skateboard decks are replaced (not complete boards/parts).

Choosing the Right Board

• For tricks & skateparks: Choose a skateboard (see product sizes).

• For cruising & balance: Opt for a cruiser board.

Payments & Shipping

• Payments: We accept credit cards via PayPal & Stripe.

• Shipping Cost: Shown at checkout. Import taxes/customs not included.

• International Orders:

  • EU orders: No duties.

  • Outside EU: Fees vary—check with local authorities.

• Delivery Time: Estimated on each product page. We ship via FedEx/TNT.

Orders & Returns

• No Order Confirmation? Check spam. If missing, email [email protected].

• International Shipping? Yes!

• Press/Marketing Inquiries? Email [email protected].

• How to Return:

  • Items must be unused, in original packaging.

  • Use the original shipping box.

  • Remove old labels to avoid misrouting.

  • Ship via your nearest post or courier office.

  • Keep the receipt & tracking info.

• Refund Timeline:

  • Processed within 14 days of warehouse arrival.

  • Refunds go to the original payment method.

• Return Costs:

  • Free within most of the EU if using our return documents.

  • Not covered in specific regions (see full policy).

Terms & Conditions

• Account Security: You are responsible for your account security. False info may lead to termination.

• Billing & Payments:

  • Orders may be canceled or limited at our discretion.

  • High-risk transactions may require ID verification.

• Accuracy of Info: We reserve the right to correct errors or cancel orders due to inaccuracies.

• Prohibited Uses:

  • No unlawful, misleading, harmful, or unauthorized activities.

  • No spamming, hacking, or security breaches.

  • No intellectual property violations.

• Intellectual Property:

  • All trademarks and content belong to Capsule Skateboards Ltd.

  • No unauthorized reproduction.

• Warranties & Liability:

  • Use of our site & services is at your own risk.

  • We are not liable for indirect or consequential damages.

• Indemnification:

  • You agree to hold us harmless against claims related to misuse or third-party disputes.

Cancellations & Refunds

• Right to Cancel:

  • 30-day return window from delivery date.

  • Inform us via email/post for cancellation.

• Refund Process:

  • All payments refunded within 14 days of return.

  • Return shipping covered within most EU countries (see exclusions).

  • Customer liable for diminished product value from handling.

• Exceptions:

  • Custom-made or hygiene-sensitive products (if seal broken) are non-refundable.

Disputes & Governing Law

• Governed by Cyprus law.

• Disputes handled in Cyprus courts.

• No UN Convention on Contracts application.

For questions, email [email protected]. We’re here to help!

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PRIVACY POLICY Capsule Skateboards Ltd (“we,” “us,” or “our”) values your privacy. This policy outlines how we collect, use, and protect your personal information when you visit www.capsuleskateboards.com (“Website”) or use our services (“Services”). It also explains your rights regarding your information.

Information We Collect

• Personal Information: When you create an account, make a purchase, or fill out forms, we may collect your name, email, phone number, address, and payment details.

• Non-Personal Information: Our servers automatically collect data such as your IP address, browser type, and browsing activity on our Website.

Managing Your Information You can access, update, or delete certain personal information. However, some data may remain in our records as required by law.

Use of Information We use collected data to personalize your experience, process transactions, provide customer support, and improve our Website. We do not sell your personal data.

Data Transfer & Storage Your data may be stored outside your country. We take security measures to protect it, but data transmission over the internet is never 100% secure.

Your Rights You have the right to access, update, restrict processing, and request deletion of your personal data. You can also opt out of marketing communications.

Cookies & Advertising We use cookies to enhance your experience and may permit third-party advertisers to use cookies for targeted ads. You can manage your cookie preferences in your browser settings.

Security & Data Breaches We implement security measures to protect your information. In case of a data breach, affected users will be notified as required by law.

Legal Disclosures We may disclose information if required by law, legal process, or in cases of fraud prevention.

Policy Updates We may update this policy periodically. Continued use of our Website after changes means you accept the revised terms.

Contact Us For any privacy-related questions, contact us at [email protected].

REFUND POLICY

Right to Cancel You can return products within 30 days of receipt without providing a reason.

Refund Process Upon receiving your return, we will issue a refund, including delivery costs (excluding upgraded shipping fees), within 14 days using your original payment method.

Return Conditions

• Products must be returned within 14 days after informing us of the cancellation.

• We cover return shipping costs within the EU, Switzerland, and Liechtenstein if you use our provided return documents.

• You are responsible for any reduction in value caused by improper handling.

Exclusions Returns are not accepted for:

• Newspapers, periodicals, or magazines (excluding subscriptions).

• Custom-made or personalized items.

• Sealed goods unfit for return due to health/hygiene reasons if opened.

• Goods that have been inseparably mixed with other products.

Contact for Returns Capsule Skateboards Ltd, 72, 28th October Avenue, 2414 Engomi, Nicosia. Email: [email protected]

DISCLAIMER

General Information Content on this Website is provided “as is” without warranties regarding accuracy or completeness. We are not liable for decisions made based on this information.

Use of Website You may print Website content for personal, non-commercial use. Views expressed belong solely to Capsule Skateboards Ltd and do not represent affiliations unless stated otherwise.

Liability & Indemnification We are not responsible for errors, omissions, or damages resulting from Website use. This Website does not offer legal, financial, or medical advice.

Policy Changes We reserve the right to modify this disclaimer at any time. Continued use of the Website signifies acceptance of changes.

Acceptance By using our Website, you agree to these terms. If you do not agree, please discontinue use.

Contact Us For questions, contact [email protected].