Refund policy

 

Instructions on cancellations

Right of Cancellation

You have the right to creturn the products within 100 days without providing a reason.

The cancellation period will expire after 100 days, starting from the day you, received the products in their entirety.

To exercise the right of cancellation, you must inform us (Capsule Skateboards Ltd- 72, 28th October Avenue, 2414 Engomi, Nicosia)  e-mail address: [email protected]) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, or e-mail). You may use the attached withdrawal form template, but it is not obligatory.

To meet the cancellation deadline, it is sufficient if you communicate your intentions to exercise your right of revocation before the cancellation period has expired.

Effects of Cancellation

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. The reimbursement will be carried out using the same means of payment used for the initial transaction unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever happens first.

You shall send back the goods or hand them over to us, without undue delay and no later than 14 days after you communicate to us your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

We will cover the cost of returning the goods for all deliveries within the European Union, Switzerland and Liechtenstein if you use the return documents provided by us, excluding the countries listed in the question "Return policy - is the return free" in our FAQ section.

You are only liable for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish their nature, characteristics and function.

Exclusions of the Right of Cancellation

The right of cancellation does not apply to contracts:

  • if the delivered goods are newspapers, periodicals or magazines with the exception of subscription contracts,

  • if the goods are not prefabricated and whose production is based on individual selection or provision by the consumer, or if the goods are clearly tailored to the personal needs of the consumer,

  • if the products delivered are sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,

  • if after their delivery, the goods were inseparably mixed with other goods due to the nature of the products.

 

Please add our e-mail-address [email protected] to your address register to prevent the spam filter from deleting our e-mails.

If you have any questions about this Policy, please contact us.